Smeed Communications

EASY TO SET UP, MANAGE, AND USE YOUR PHONE SYSTEM

Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.

With the integration of 100+ enterprise-grade features along with industry-leading network call quality and uptime.
System management and call reporting features are handled from a single web-based portal.

UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.

Allows mobile devices to become part of the CONNECT phone system.
Increases workforce flexibility with virtually anywhere, anytime and on any device accessibility.
Transcribes recorded calls/meetings and voicemail messages to text to increase efficiency and productivity – powered by UNIVERGE BLUE PULSE™ artificial intelligence (AI).
Integrates chat, text messaging, video conferencing, screen sharing, file sharing, and file backup for greater productivity and collaboration.
Built-in Generative AI tool integrated into chat as a contact for quick and easy access to information.
Extends video conferencing capabilities to conference rooms to keep in-office and remote workers connected.

INTEGRATED WITH ENGAGE

One seamless cloud solution with a single user interface – merging User Experience (UX) efficiency with Customer Experience (CX) enablement.
Drive even more employee productivity and a better customer experience by accessing advanced call features within CONNECT.
Take advantage ENGAGE’s AI features like transcription analysis, powered by UNIVERGE BLUE PULSE, to further enhance the overall customer experience.

THE PERFECT COMPLEMENT TO MICROSOFT TEAMS

Powerful Phone System: Seamlessly add award-winning cloud voice to Teams and get the features, reliability, and flexibility your business needs.
Integration Your Way: Works side-by-side with Teams or directly within the native Teams interface to complement your Teams communications experience.
Advanced Features: CONNECT includes the advanced features your business needs to ensure your customers can communicate with your company however and whenever they need.

COST EFFICIENT

With UNIVERGE BLUE CONNECT, there is no phone system hardware to buy, install, manage, upgrade, or replace.

Service is based on number of users and not on number of lines.
Voice and data are consolidated into one network for centralized management.
Flat, per-user rates include no extra or hidden fees but set monthly costs.
100+ enterprise-grade calling features are included in the service for optimal functionality.

INCREASE TRANSPARENCY

UNIVERGE BLUE CONNECT Desktop and Mobile Applications make collaboration easier whether on-site or working remotely.

Place calls, send chats and texts, share files, and start a video conference regardless of location.
Assign a single phone number as the main point of contact for centralized responsiveness.
Transfer calls between devices without the fear of becoming disconnected.

PRESERVE, SEARCH AND RETRIEVE CONNECT COMMUNICATIONS

Securely capture your organization’s CONNECT calls, SMS, and chat conversations, and ensure the information is easy to find whenever it’s needed with UNIVERGE BLUE ARCHIVE.

AUTOMATED DATA CAPTURE

UNIVERGE BLUE ARCHIVE seamlessly integrates with CONNECT and automatically captures chat, SMS, and voice data without administrative or user action.

POWERFUL CONTEXTUAL SEARCH

Indexes both content and metadata so users can access millions of files and refine searches using dozens of properties for results in seconds.

SEAMLESS INTEGRATION

Designed for NEC’s UNIVERGE BLUE, ARCHIVE deploys in minutes with everything needed to enable compliant retention for Unite communications.

REGULATIONS AND COMPLIANCE

Supports HIPAA, FINRA, and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.

INTEGRATIONS OUTSTANDING ALONE, EVEN BETTER TOGETHER

Integrate communication workflows into the tools you use every day.

Embed UNIVERGE BLUE CONNECT into productivity tools to automate business workflows and maximize employee efficiency
Streamline workflows – Save time from switching between applications
Easy to deploy – simple integration setup with step-by-step instructions
Easy to use with no training required