Smeed Communication Services – Business Communications and Cloud Internet Systems, Eugene, Oregon
Business Communications, Cloud Internet Services, Telecommunications, Sound Systems
Unite delivers a robust unified
communications experience with phone
service, video conferencing, chat,
business SMS, file management, and more.
With Unite, You Get the Essential Tools You Need to Create
a Consistent Communication Experience
BUSINESS PHONE
Highly reliable cloud-based
phone system with 90+
calling features, crystal clear
call quality and HD voice.
VIDEO CONFERENCING
Securely meet face-to-face
with your employees and
customers from anywhere with
up to 3 video feeds.
TEAM CHAT
Bring your teams together
and quickly communicate
with coworkers from any
device.
FILE MANAGEMENT
Share and collaborate on files
securely from any location
with real-time backup and
restore.
The Benefits of Wherever, Whenever Communication
BUSINESS CONTINUITY
Unite keeps businesses
connected and running even
if the power goes out.
SIMPLIFIED SCALING &
MANAGEMENT
Unite scales according to the
needs of any business.
INCREASED FLEXIBLITY &
PRODUCTIVITY
Unite enables workers to
collaborate from anywhere,
on any device.
HIGH RELIABILITY
Unite delivers 99.999%
reliability, so you’re
never out of touch.
LOWER COSTS
No phone system hardware to
buy, install, manage,
upgrade, or replace.
Regardless of Where Employees are Located,
Unite Keeps Teams Connected and Productive
DESKTOP APP
The Unite Desktop App allows users to place calls,
chat, host or join a video conference, and share
files right from their Mac or PC.
MOBILE DEVICE
Seamlessly switch your workspace to any Apple or
Android smart device with the Unite Mobile App.
DESK PHONE
Pre-configured phones connect to the feature-
rich Unite service wherever they’re plugged in.
Unite – Fully Integrated with Microsoft Teams
ARCHIVING
Securely back up your
organization’s phone calls,
meetings, chats and SMS
conversations.
COMPANY MESSAGING
Give customers the ability to
conveniently communicate
with your business via SMS,
MMS, and phone.
TOLL-FREE CALLING
Save time and money with
one consolidated bill, flat
rate pricing, and shared
minutes across users.
POWERFUL PHONE SYSTEM
Our advanced cloud-based
phone system sits directly
inside Teams with no extra
license needed.
SINGLE APP EXPERIENCE
Give users a single Teams
app for all their
communication and
collaboration tools.
ADVANCED FEATURES
Features like call queues,
SMS, monitor, whisper, and
barge optimize call handling
directly inside Teams.
Additional Features Available with Unite
ALL-IN-ONE PLATFORM
One seamless cloud solution with a
single user interface merging
employee productivity with
omnichannel customer engagement.
A MORE INFORMED ORGANIZATION
A singular platform helps businesses
cut hold times, increase call
effectiveness, and improve employees’
ability to resolve issues quickly.
More Responsive Customer Care with
Integrated Unite and Contact Center
Contact Center for Wherever,
Whenever Customer
Engagement
With our Contact Center solution, you
can differentiate from the competition
where it matters most – the customer
experience.
Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience. All this adds up to a sustainable boost to your bottom line.
Businesses of all sizes, budgets, and industries can finally take advantage of the benefits of offering a superior customer experience. Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months.
With Contact Center, more responsive, informed, and positive customer experiences are in your future.
The Benefits of Contact Center Software as a Service (CCaaS)
CUSTOMER-CENTRIC FOCUS
Handle customer inquiries
through their preferred channels
(voice, email, or chat).
IN-DEPTH INSIGHTS
Real-time and historical data
improves performance, now
and into the future.
SMART ROUTING
Get customers to the right
customer care professionals at
the right time – every time.
INCREASED INTERACTIVITY
IVRs help customers self-serve,
and integrations extend contact
center capabilities.
OUTSTANDING OUTREACH
Enhance audience engagement
with multichannel outreach
capabilities.
Technology that Lets Your Business Offer
Superior CX – Right Now
Integrations Toolbox
Integrate with popular (or custom) productivity tools, with
support for leading CRM systems, plus a set of open APIs.
Unified Presence & Status
Let others see when users are handling customer calls. Let
frontline users see who’s available to chat, talk, and meet
while on calls.
AI-Powered Analysis
Search call recordings by sentiment and keywords to focus
supervisors on the conversations and topics that matter.
Optimized Workforce
Agents can work anywhere, meaning a greater talent pool.
You can recruit the very best agents – regardless of location.
Greater Employee Productivity and Customer
Experiences with integrated Unite and Contact Center
ALL-IN-ONE PLATFORM
One seamless cloud solution with a
single user interface merging employee
productivity with omnichannel
customer engagement.
ADVANCED CALL HANDLING
Access advanced call capabilities within
Unite including Dialout, Callbacks,
Relevant Caller Information, and Call
Classifications.
GREATER FLEXIBILITY
Effortlessly give Unite users access to
call queues without needing to onboard
them to a different application.